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Have you ever found yourself at the mercy of network element vendors, grappling with severe issues while they deny any wrongdoing, play ignorant, or leave

Have you ever encountered a situation where your voice monitoring tool indicates optimal performance, yet customer complaints about voice quality persist? If so, you’re not

Let me take you on an international journey of voice data, where RTP packets mysteriously vanish before reaching their destination! Picture this: Two Swedish friends—both

If you have filled even a single role of operations and engineering in the telecom industry, you know it can get quite complex.  These roles

Communication service providers are increasingly adopting public cloud infrastructure, such as Google Cloud, for their core voice services. This is motivated by several factors. Firstly,

In recent years, an intriguing trend has emerged within the business world, with companies increasingly embracing Contact Center as a Service (CCaaS) at an unprecedented

“The horse does not eat cucumber salad.” This was one of the nonsense messages Philipp Reis—one of the pioneers in speech transmission—used to demonstrate the

In recent years, the FCC has become increasingly hard-line when it comes to robocalls and protecting people from unwanted telemarketing. In November 2022, communications carrier

It has never been more important to deliver great service than it is these days. Customers now expect technology to work without a hitch, all

As we finish another lap around the sun, it is time to look ahead and consider what to expect from 2023. Identifying the trends that

With the planned shutdown of 2G and 3G networks, the telco industry has a strong motivation to focus on Voice over LTE (VoLTE) services and

This article explains, in great detail, why call duration can no longer demonstrate the quality of VoIP calls and suggest alternative metrics.

In our new post-pandemic world, where many people work remotely, voice services are considered to be significant across all industries by allowing real-time communications. Therefore,

This article takes a deep look at AI/ML in telecommunication, focusing on the particularities in telco data. It discusses both opportunities and challenges to be aware of

While MOS is a very popular and great metric to use, it has its limitations. In this article, we not only explain these limitations but also offer ways to overcome them

The modern world offers many methods of communication, right at our fingertips. Many of these have given a renewed emphasis to written communication: Society has

VoIP monitoring needs dual visibility to truly understand the quality of a voice call. We’re not talking about seeing double; we’re talking about looking at

The use of VoIP services has exploded over recent years. The rise of remote work and the expansion of the 5G network mean that the