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“The horse does not eat cucumber salad.” This was one of the nonsense messages Philipp Reis—one of the pioneers in speech transmission—used to demonstrate the

In recent years, the FCC has become increasingly hard-line when it comes to robocalls and protecting people from unwanted telemarketing. In November 2022, communications carrier

It has never been more important to deliver great service than it is these days. Customers now expect technology to work without a hitch, all

As we finish another lap around the sun, it is time to look ahead and consider what to expect from 2023. Identifying the trends that

With the planned shutdown of 2G and 3G networks, the telco industry has a strong motivation to focus on Voice over LTE (VoLTE) services and

This article explains, in great detail, why call duration can no longer demonstrate the quality of VoIP calls and suggest alternative metrics.

In our new post-pandemic world, where many people work remotely, voice services are considered to be significant across all industries by allowing real-time communications. Therefore,

This article takes a deep look at AI/ML in telecommunication, focusing on the particularities in telco data. It discusses both opportunities and challenges to be aware of

While MOS is a very popular and great metric to use, it has its limitations. In this article, we not only explain these limitations but also offer ways to overcome them

The modern world offers many methods of communication, right at our fingertips. Many of these have given a renewed emphasis to written communication: Society has

VoIP monitoring needs dual visibility to truly understand the quality of a voice call. We’re not talking about seeing double; we’re talking about looking at

The use of VoIP services has exploded over recent years. The rise of remote work and the expansion of the 5G network mean that the