6 Things to Consider When Choosing a Voice Monitoring and Analytics Solution
It has never been more important to deliver great service than it is these days. Customers now expect technology to work without a hitch, all
It has never been more important to deliver great service than it is these days. Customers now expect technology to work without a hitch, all
As we finish another lap around the sun, it is time to look ahead and consider what to expect from 2023. Identifying the trends that
With the planned shutdown of 2G and 3G networks, the telco industry has a strong motivation to focus on Voice over LTE (VoLTE) services and
This article explains, in great detail, why call duration can no longer demonstrate the quality of VoIP calls and suggest alternative metrics.
In our new post-pandemic world, where many people work remotely, voice services are considered to be significant across all industries by allowing real-time communications. Therefore,
This article takes a deep look at AI/ML in telecommunication, focusing on the particularities in telco data. It discusses both opportunities and challenges to be aware of
While MOS is a very popular and great metric to use, it has its limitations. In this article, we not only explain these limitations but also offer ways to overcome them
The modern world offers many methods of communication, right at our fingertips. Many of these have given a renewed emphasis to written communication: Society has
VoIP monitoring needs dual visibility to truly understand the quality of a voice call. We’re not talking about seeing double; we’re talking about looking at
The use of VoIP services has exploded over recent years. The rise of remote work and the expansion of the 5G network mean that the
