Qrystal provides communication service providers, wholesalers, enterprises, call centers and cloud-based voice providers with unique, dual visibility monitoring capabilities for analyzing both SIP and RTP packets.
Unlike other solutions, Qrystal provides visibility into both control and media plane. This way, you get the full picture of in-call user experience, all in one place.
Voipfuture’s patented technology automatically identifies typical impairment patterns, allowing you to reduce the time it takes to fix problems.
Qrystal is the only solution to provide actionable timeslice KPIs for assessing in-call user experience. Timeslice KPIs deliver MOS per call, but with all the temporal detail!
Combining voice quality assurance with root cause analysis
Providing deep insights through intelligent packet-by-packet inspection
Enabling effective, automated troubleshooting for both signaling and media issues
Offering accurate voice service intelligence through RTP time slicing
Visibility into call connectivity via SIP signaling monitoring
Data-based insights through 360-degree voice quality information
Visibility into the in-call user experience by monitoring RTP media in detail
This unique technology creates quality data records (QDRs) which contain highly condensed statistical information for every 5-second segment of an RTP stream. Our QDRs hold several hundred values, ratios, KPIs, and even automatic root cause indicators.
Qrystal is applicable to all VoIP services, including VoLTE, VoWiFi, IMA, IPX, NGN and enterprise services.
Simply using HD codecs is not enough to ensure premium voice quality. This is why Qrystal provides individual cell performance, reasons for call drops and other key data.
CSPs can only gain a competitive edge if they maintain excellent voice quality. Qrystal keeps service quality under control while ensuring the efficient use of resources.
IPX and international wholesale services have undergone profound changes in recent years, making high-quality user experience a must as a key differentiator.
Enterprises and call centers are often faced with the challenge of managing voice services delivered by different providers using one IP infrastructure. This complicates identifying faults and root causes.
Moving voice services to the cloud carries many benefits. However, leveraging these benefits without compromising user experience requires a high level of visibility.
A business intelligence solution that provides fascinating insights into your voice service and network. Qrystal’s unique monitoring statistics are processed in the context of your own business rules and then analyzed and visualized interactively for both management and operations.
In addition, Qrystal Intelligence generates intelligent alarms to detect anomalies in network and service performance based on all VoIP traffic flowing through your network.
Call flow diagrams
Call traces/packet recording
Average MOS per call
Accurate MOS with high temporal resolution
Automatic root cause detection
Codec detection on packet level
Aggregation for trunks & numbering plans
Support for timeslice KPIs (ETSI TR 103639)