Voice communications have become more complex as businesses embrace remote work and cloud infrastructure. Organizations running voice services in the public cloud face a fundamental
Let’s face it – if you’ve ever worked with VoIP service monitoring metrics, you’ve seen it. Latency, delay, round trip time… these performance metrics pop
If you are a voice service provider, you’d probably agree that it’s high time to talk about the elephant in the room – keeping your
Thinking about shifting your IMS core to AWS, but worried about losing control over voice quality? You’re not alone. Lots of folks share that same
Picture this: You’re about to make an important call, maybe to a friend, maybe to seal a deal. Either way, you expect nothing but top-notch
Have you ever found yourself at the mercy of network element vendors, grappling with severe issues while they deny any wrongdoing, play ignorant, or leave
Have you ever encountered a situation where your voice monitoring tool indicates optimal performance, yet customer complaints about voice quality persist? If so, you’re not
Let me take you on an international journey of voice data, where RTP packets mysteriously vanish before reaching their destination! Picture this: Two Swedish friends—both
If you have filled even a single role of operations and engineering in the telecom industry, you know it can get quite complex. These roles
Communication service providers are increasingly adopting public cloud infrastructure, such as Google Cloud, for their core voice services. This is motivated by several factors. Firstly,
In recent years, an intriguing trend has emerged within the business world, with companies increasingly embracing Contact Center as a Service (CCaaS) at an unprecedented
“The horse does not eat cucumber salad.” This was one of the nonsense messages Philipp Reis—one of the pioneers in speech transmission—used to demonstrate the
In recent years, the FCC has become increasingly hard-line when it comes to robocalls and protecting people from unwanted telemarketing. In November 2022, communications carrier
It has never been more important to deliver great service than it is these days. Customers now expect technology to work without a hitch, all
As we finish another lap around the sun, it is time to look ahead and consider what to expect from 2023. Identifying the trends that
With the planned shutdown of 2G and 3G networks, the telco industry has a strong motivation to focus on Voice over LTE (VoLTE) services and
This article explains, in great detail, why call duration can no longer demonstrate the quality of VoIP calls and suggest alternative metrics.
In our new post-pandemic world, where many people work remotely, voice services are considered to be significant across all industries by allowing real-time communications. Therefore,
This article takes a deep look at AI/ML in telecommunication, focusing on the particularities in telco data. It discusses both opportunities and challenges to be aware of
While MOS is a very popular and great metric to use, it has its limitations. In this article, we not only explain these limitations but also offer ways to overcome them
The modern world offers many methods of communication, right at our fingertips. Many of these have given a renewed emphasis to written communication: Society has
VoIP monitoring needs dual visibility to truly understand the quality of a voice call. We’re not talking about seeing double; we’re talking about looking at
The use of VoIP services has exploded over recent years. The rise of remote work and the expansion of the 5G network mean that the
