Vodafone Carrier Services is the world’s largest international voice carrier transporting over 59 billion voice minutes yearly on its network. It has continued to grow its organic retail traffic and provides carrier services not only to Vodafone Opcos, but also to many other MNOs. VCS focusses on managing its end-to-end routing with minimal hand-offs for its Local Markets and obtaining the inbound traffic from the point of origination thereby improving its overall voice quality for customers.
Premium service quality is part of the VCS strategy and Vodafone selected Voipfuture’s Qrystal voice quality assurance solution early in 2015 when the current global IP network was set up. VCS uses Qrystal for troubleshooting, alarming and performance monitoring of its entire network with over 20 POPs worldwide. Qrystal data is used throughout VCS for many different use cases. For example, accurate quality data on routes and destinations – including ETSI TR 103 639 timeslicing KPIs – is provided in real-time to key customers through a dedicated portal.
VCS is now moving even closer to its customers and opening new markets by deploying POPs in the AWS cloud. AWS allows VCS to swiftly react to customer demand and provide high-quality services in regions without dedicated Vodafone infrastructure. As Vodafone’s trusted voice quality assurance vendor, Voipfuture was asked to provide Qrystal also for AWS. The hybrid solution allows to deploy Qrystal Probes in AWS to monitor virtual POPs and integrate the data with measurements in the Vodafone network. Qrystal for AWS helps VCS to verify service and network performance in the AWS cloud for inbound and outbound calls, routes, destinations and individual customers. Furthermore, Qrystal’s accurate data on all live calls provides the reliable foundation for AI/ML services, such as anomaly and fraud detection.