Voice communications have become more complex as businesses embrace remote work and cloud infrastructure. Organizations running voice services in the public cloud face a fundamental challenge: how to maintain complete visibility into call quality while leveraging cloud flexibility. Traditional monitoring approaches fall short in distributed cloud environments, leaving service providers blind to critical performance issues until customers complain.
PhoneBurner discovered exactly how costly the visibility gap can be. After replacing their main interconnection partner in early 2023, they experienced weeks of service disruptions—one-sided calls, unexpected drops, and frustrated customers. Their existing tools like Homer and Wireshark provided only limited troubleshooting capabilities, focusing mainly on signaling issues while missing crucial RTP voice quality problems.
Beyond Simple Availability: What’s Really New
Voipfuture’s Qrystal Voice Service Monitoring solution is now available on AWS Marketplace, transforming how organizations access enterprise-grade voice analytics. AWS Marketplace streamlines procurement by reducing vendor onboarding efforts and cutting invoice processing time, according to Forrester research. For voice service providers specifically, marketplace availability means faster deployment, simplified billing through existing AWS accounts, and immediate access to proven monitoring technology.
Marketplace deployment fundamentally changes the customer journey from discovery to production deployment. Organizations can launch Qrystal probes within their AWS VPCs in hours. The solution integrates seamlessly with existing AWS infrastructure through VPC traffic mirroring, eliminating the need for hardware procurement or data center visits.
PhoneBurner’s experience demonstrates the transformation. After discovering Voipfuture through a Google search on a Saturday afternoon, their CEO connected with the implementation team that same evening. Within hours, Qrystal was running in their VPC—a deployment that would have required months with traditional on-premises hardware solutions.
The cloud-native architecture enables true pay-as-you-grow scaling. Qrystal probes process traffic locally within availability zones and upload only compressed quality summaries to the central manager, achieving a 1/2000 compression ratio that dramatically reduces inter-AZ data transfer costs. Organizations can adapt monitoring capacity instantly as traffic volumes change, avoiding over-provisioning or service limitations.
Real-World Impact: Customer Success Preview
PhoneBurner’s case study demonstrates the power of marketplace accessibility for rapid problem resolution. Following FCC action in January 2023, the company faced severe service disruptions when replacing their main interconnection partner. Customers reported one-sided calls where employees couldn’t hear their customers, and calls dropped unexpectedly after just minutes. The two-day service interruption impacted their entire customer base.
Traditional monitoring tools provided only partial visibility—limited to reactive troubleshooting after customer complaints and focused mainly on signaling issues with minimal insight into RTP voice call quality. After reaching out through a website contact form, Voipfuture immediately arranged a high-priority meeting with key stakeholders that same evening.
Taking advantage of cloud computing flexibility, the implementation team deployed Qrystal within PhoneBurner’s VPC in just hours—something that would have taken months with traditional on-premises hardware solutions. PhoneBurner gained comprehensive network visibility covering both signaling and media planes through an intuitive monitoring interface that enabled real-time issue detection and resolution.
Results came immediately. PhoneBurner successfully resolved the one-sided call issues, eliminated unexpected call dropping problems, and restored normal service operations for their customer base. As CEO Chris Sorensen explains: “When you’re handling mission-critical voice communications, you need complete visibility into both SIP and RTP. Qrystal completely changed the game for us—it provides unprecedented network insights and dramatically reduces our troubleshooting time.”
Technical Foundation That Enables Simplicity
Qrystal’s cloud-native architecture makes Marketplace deployment both powerful and straightforward through its distributed monitoring approach. The solution provides integrated control and media plane analytics—the only VoIP monitoring platform offering complete dual visibility into both call connectivity and in-call quality through a single interface.
AWS Reference Architecture and Scalable Deployment
A standard Qrystal deployment consists of Amazon EC2 instances deployed within an Amazon VPC. The Manager combines all central functions in one node, catering for small to medium-sized deployments. Custom installations allow to deploy Manager functions strategically across separate layers with dedicated private subnetworks, creating a robust multi-tier architecture suitable for deployments of all sizes. Qrystal Probes receive voice traffic through VPC traffic mirroring, an Amazon VPC feature that copies network traffic from voice infrastructure components like SBCs, call servers, and proxies directly to the monitoring probes.
Traffic mirroring captures both inbound and outbound traffic from network interfaces attached to voice service instances, providing complete visibility without impacting production traffic flow. Deployments can scale instantly to increase storage capacity and processing power as traffic volumes change. AWS CloudFormation manages the complete lifecycle—creation, deletion, management, and configuration—enabling infrastructure-as-code practices that eliminate manual deployment errors.
Advanced Analytics and Integration
Probes inspect SIP, RTP, and RTCP packets in real-time, producing distinct metrics for processing by the Qrystal Manager. The unique time-slicing technology generates Quality Data Records that include numerous values, ratios, KPIs, and automatic root cause indicators for each five-second interval of voice calls. Advanced packet recording captures detailed traces of specific calls or trunks, enabling in-depth troubleshooting when intricate issues occur.
Native AWS service integration extends monitoring capabilities beyond basic traffic analysis. The solution connects with QuickSight for advanced reporting dashboards and SageMaker for AI-driven anomaly detection and predictive analytics, enabling organizations to build comprehensive service automation platforms.
Looking Forward: Carrier-Grade Voice Monitoring for All
Marketplace availability represents a fundamental shift in how organizations approach voice service assurance. Previously, comprehensive monitoring required significant capital investment and months-long deployment cycles. Now, businesses can access carrier-grade analytics with the same ease as subscribing to any cloud service.
Telecommunications companies as well as enterprises moving voice workloads to AWS no longer face the operations trade-off between cloud flexibility and service visibility. Development teams can test monitoring capabilities during proof-of-concept phases without procurement delays.
Access Qrystal Voice Service Monitoring through AWS Marketplace to transform your voice service operations. The BYOL licensing model provides flexibility for organizations of all sizes, while the cloud-native architecture ensures you pay only for what you use.