The Latency Illusion: Why VoIP Delay Metrics Lead Operations Teams Astray
Let’s face it – if you’ve ever worked with VoIP service monitoring metrics, you’ve seen it. Latency, delay, round trip time… these performance metrics pop up everywhere. From detailed RFQs to international standards like ITU-T Y.1540 defining IP packet transfer delay, G.114 covering one-way transmission time, or GSMA specifications for round-trip and one-way delay measurements […]
Empowering enterprise customers: Key to a competitive edge in voice services
If you are a voice service provider, you’d probably agree that it’s high time to talk about the elephant in the room – keeping your enterprise customers happy in this cutthroat market. We all know the drill: they want top-notch quality, rock-bottom prices, and oh yeah, they expect you to move mountains. Sounds familiar? Now, […]
How To Move Your IMS Core to AWS Without Losing Control of Voice Quality – A Practical Guide
Thinking about shifting your IMS core to AWS, but worried about losing control over voice quality? You’re not alone. Lots of folks share that same concern. Transitioning your infrastructure to the AWS cloud offers many advantages, from enhanced redundancy and speed to unparalleled flexibility and cost efficiencies. However, it also introduces the challenge of losing […]
Do You Have Full Visibility Over Your Voice Service Quality or Are You Flying Blind?
Picture this: You’re about to make an important call, maybe to a friend, maybe to seal a deal. Either way, you expect nothing but top-notch voice quality every single time you dial. After all, who wants to deal with dropped calls or fuzzy connections? For service providers, delivering this kind of consistent, crystal-clear experience is […]
Telco Operators, Here’s Why You Can’t Trust Your Hardware Vendor Stats
Have you ever found yourself at the mercy of network element vendors, grappling with severe issues while they deny any wrongdoing, play ignorant, or leave you struggling for extended periods? If so, you’re not alone. Many organizations have faced the daunting challenge of relying on vendor data that doesn’t measure up to scrutiny. In this […]
Voice Monitoring: How to Reduce Time-To-Fix by up to 80%
Have you ever encountered a situation where your voice monitoring tool indicates optimal performance, yet customer complaints about voice quality persist? If so, you’re not alone in grappling with this mystery. Numerous Communication Service Providers (CSPs) have reached out to us throughout the years with similar frustrations, the perfect example that in such instances, ignorance […]
The Voice Monitoring Revolution: How to Outshine the Ordinary
Let me take you on an international journey of voice data, where RTP packets mysteriously vanish before reaching their destination! Picture this: Two Swedish friends—both subscribers of a renowned operator, both traveling in Germany, both using the same German mobile operator—are trying to make a phone call. To their bewilderment, they can’t hear each other, […]
Telecom Industry Leaders Share Their Advice on Effective VoIP Monitoring
If you have filled even a single role of operations and engineering in the telecom industry, you know it can get quite complex. These roles are crucial to ensure the smooth operation and development of telecommunication networks and services by fulfilling network design and architecture, network monitoring and maintenance, customer support, capacity planning, quality assurance, […]
Google Cloud voice services: how do you ensure visibility?
Communication service providers are increasingly adopting public cloud infrastructure, such as Google Cloud, for their core voice services. This is motivated by several factors. Firstly, utilizing public cloud services allows them to scale operations quickly and efficiently. With cloud platforms offering flexible and on-demand resources, service providers can easily expand their capacity to handle increasing […]
CCaaS Providers: Don’t Let Poor Call Quality Drive Away Clients and Affect Your Bottom Line
In recent years, an intriguing trend has emerged within the business world, with companies increasingly embracing Contact Center as a Service (CCaaS) at an unprecedented rate. According to Fortune Business Insights, the global Contact Center as a Service Market will reach $15.07 billion by 2029, with a CAGR of 17.5%. CCaaS, a cloud-based service that […]