Products Qlear

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Qlear

We created Voipfuture Qlear to ensure that Communication Service Providers can actually profit from their enterprise VoIP service offerings. Qlear covers the entire customer lifecycle and applies to

  • Pre-qualification
  • Onboarding
  • Incident management
  • 24/7 service performance monitoring of enterprise customers

All in one solution.

Voipfuture Qlear features two tools:

  • The Qlear App is purely a remote software-based tool that enables LAN tests, WAN tests, and VoIP service tests for pre-qualification and when probes cannot be installed on site. Results are available in minutes.
  • The Qlear Probe integrates Voipfuture’s passive monitoring technology with active testing features on a small server hardware. This hybrid approach provides information on live call quality, service availability, WAN performance and so on. Qlear Probes are operated fully remotely and monitor customer traffic 24/7.

Why Qlear

  • Eliminate the costly need for sending service engineers to customer sites
  • Close the visibility gap behind customer access networks
  • Quickly identify problem sources and avoid the blame game with customers
  • Reliably analyse “ready for service” conditions
  • Tightly integrates with Qrystal and provides a full end-to-end view

Qlear Key Facts

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Qlear – Key Facts

Qlear is an add-on solution for service providers offering Enterprise VoIP services. It deals with the challenges of customer onboarding and expectation management by performing active tests prior to service deployment and provides simple yet comprehensive reports. Customers can see and fix any issues prior to installation assuring hassle-free onboarding. In-service performance and customer SLAs can be managed using hybrid active/passive monitoring technology.

Qlear includes two tools for monitoring and testing behind the customer firewall:

  • Qlear App – Customer prequalification App that includes end to end active testing and a customer friendly report. The App is downloaded directly from the CSP’s website; it performs a predetermined set of tests and delivers results within minutes. The App greatly reduces the need for on-site work of engineers and provides for super-fast turn-around times.

 

  • Qlear Probe – The easily deployable CPE provides continuous analysis of live calls and active test calls for proactive customer satisfaction monitoring and SLA assurance. In case of an incident the Qlear Probes allows to quickly pinpointing the network segment causing issues. This avoids the blame game between the you, the customer and any involved third and drastically reduces the time to fix.
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