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2020-07-08

SIA – more than a million calls per week

Hi all,

 

In my last post about the SIA (SDP in ACK) I said that the problem doesn’t come up that often. The question remained open: What does “not that often” mean?

The screenshot shows two things. Firstly, the problem is minor in percentage terms. On the other hand: In this case, more than a million calls per week are affected.

If the problem is regionally concentrated, the operations team definitely should know about it.

 

Take care,

Carsten