SIA – more than a million calls per week
In my last post about the SIA (SDP in ACK) I said that the problem doesn’t come up that often. The question remained open: What does “not that often” mean?
The screenshot shows two things. Firstly, the problem is minor in percentage terms. On the other hand: In this case, more than a million calls per week are affected.
If the problem is regionally concentrated, the operations team definitely should know about it.