Service

Reporting

Detect and address issues before they impact business

Endless meetings wasting everyone’s time, project teams engaged in finger pointing rather than solution-oriented analysis – one of the main goals of monitoring intelligence is to provide actionable data on the quality of service. It has to deliver deep insight into operations so one can make the right decision at the right time.

 

 

Vpf_Vertical-Solution service benefitsVoipfuture’s vertical solution is built on the foundation of an exhaustive set of extended quality data reports and signaling data – aggregated in real time and meaningfully correlated.

 

The customizable dashboard represents the KPI level. Every member of staff can define his or her focus individually. The Qrystal dashboard gives consolidated and updated information about the network performance and customer experience. The only purpose: Provide the big picture.

 

If it reveals issues, one can mine the data warehouse in search of the root cause. And here the high-resolution input plays out its strength. In-depth analysis requires depth of data. The deeper the better. The higher the chance to make the root cause visible and find a solution.

Report Sample

How reporting can support customers?

The following report sample reflects the Voipfuture’s vertical approach. The media quality grid sums up the quality information. In addition, it shows some examples of in-depth analysis leading to root cause visibility.

 

This kind of analysis makes use of huge amounts of data. Voipfuture’s ability to produce superior root cause visibility relies on unique metric data – the outcome of the analysis of all RTP, RTCP and SIP packets on a link in real-time. Voipfuture’s patented fixed time slice technology creates quality data records (QDR), containing highly condensed statistical information for every 5 second segment of an RTP stream. QDRs contain over 400 values, ratios, KPIs and automatic root cause indicators – they complement xDRs which summarize a call’s signaling characteristics.

 

Voipfuture Qrystal’s high resolution keeps time to action short.

Voipfuture_2015_Report-Demo

Voipfuture 2015 Report-Demo

The Voipfuture Media Quality KPI Grid

The rising importance of quality

Voipfuture developed a set of four KPIs which gives overview on media quality. The KPIs form a pattern which we call the Voipfuture Media Quality KPI Grid. The grid supports quality evaluation across the network. And it provides different perspectives on quality.

Training

Crucial information, less silo effects and activating knowledge

Enhancing skills and knowledge through training makes sure to reap the maximum yield from a monitoring investment. Voipfuture offers two standard training programs:

System Users Training Course

This course is an introduction to the operation and use of the Voipfuture system. It aims at engineers and technical staff responsible for VoIP network operations. The training objectives are to maximize the benefit of the Voipfuture deployment by providing crucial information. Upon completing this training the attendees will be able to successfully manage and operate the Voipfuture solution.

Topics

  • Fundamentals of RTP Monitoring
  • Features and capabilities of the VOIPFUTURE solution
  • Best practices in managing and operating the solution

 

Skill Level

It is recommended that the participants have the following knowledge and skills before attending the training session:

  • Background with VoIP networks, service concepts and terminology
  • Exposure to SIP call signaling protocol

System Administrators Training Course

This course is an introduction to the administration of the Voipfuture system. It aims at engineers and technical staff responsible for managing and operating the Voipfuture system. Upon completion of this training the participants will have detailed knowledge of the system and its configuration, administration, maintenance and customization.

Topics

  • System Settings I
    • Aliases
    • User Management
    • User Role Management
    • View Filters
    • SIP and Media Trunks
    • Numbering Plans

 

  • System Settings II
    • Probe Management
    • Import Management
    • Data Management
    • Data View Management
    • Import Administration
    • Logging

 

  • System Monitoring
    • Alarming
    • Probe Statistics
    • System Health Monitor

 

  • System Maintenance
    • Regular Tasks
    • System Status Report

 

Skill Level

Voipfuture System Users Training Course as well as general Unix system administration knowledge.

Voipfuture Whitepaper MWC 2017
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Voipfuture Whitepaper KPI system
Why Next-Generation Voice Services Need Next-Generation KPIs
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