Voipfuture Privacy Policy

The protection of your privacy when using our online services is very important for us. If personal data is processed, we observe the applicable data protection laws. This privacy policy explains how Voipfuture uses the personal data we collect from you when you use our website or engage with us through other communication channels.

General information about data processing

1. Scope and purpose of processing personal data

In principle, we collect and use your personal data only to interact with you through our website and other communication channels. Your personal data is regularly collected and used only after your consent. Your personal data is not shared with third parties. An exception to this applies in cases where the processing of the data is permitted or required by law.

2.      Legal basis for data processing

Processing of your personal data is based on the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

If you have given your consent to the processing of personal data for specific purposes, the legal basis for processing of personal data is Art. 6 (1)(a)GDPR. You can withdraw your consent at any time. Please remember that the withdrawal is only effective for the future. Processing based on consent before its withdrawal is not affected.

Processing of personal data in the context of the performance of a contract to which you are a party or in order to take steps prior to entering a contract at your request is based on Art. 6 (1)(b)GDPR. The purposes of data processing are governed by the respective contract documents and the subject matter of the contract.

If processing of personal data is necessary to comply with a legal obligation to which we are subject, Art. 6 (1)(c)GDPR serves as a legal basis.

If processing is necessary for the purposes of the legitimate interests pursued by Voipfuture or by a third party (e.g. to establish or defend legal claims; to ensure IT security; to prevent crimes; to conduct business and to further develop services and products) and if your interests, fundamental rights and freedoms as data subject do not override the aforementioned interest, Art. 6 (1)(f)GDPR serves as the legal basis for processing.

3.      Data erasure and retention period

We process and store your personal data for as long as this is necessary to satisfy the respective purpose. In addition, such storage may take place in order to comply with a legal obligation by Union or Member State law, regulation or other provision to which we as controller are subject. If the data is no longer necessary or if a retention period prescribed by the aforementioned laws has expired, your data will be erased on a regular basis.

4.      Access to personal data within Voipfuture and by third parties

Within Voipfuture, those entities gain access to your data who require it as a part of “least privilege” (assignment of user rights to the lowest possible extent) and the “need-to-know” principle (knowledge of data only if necessary).

We may only transfer data to third parties outside Voipfuture if this is necessary, if statutory provision so requires, if you have given your consent or if any commissioned processors have agreed to comply with the requirements of the GDPR and the BDSG.

Under these conditions, recipients of personal data may be: competent internal specialist departments and external service providers, if necessary.

5.      Transfer of personal data to a third country or to an international organisation

A transfer of data to countries outside the EU/EEA (so-called third countries) will only take place as it is necessary or required by law, you have given your consent or as part of data processing by a processor. If service providers in third countries are deployed, in addition to written instructions, they are required to comply with data protection standards in Europe by agreeing on the EU standard contractual clauses.

6.      IT security and links to third party websites

Voipfuture uses technical and organisational security measures to protect your data that we manage against accidental or intentional destruction, manipulation, loss or access by unauthorised persons. These safeguards are constantly being developed in accordance with the respective new technical possibilities.

Our website may contain links to the websites of other providers. Our Privacy Policy does not apply to these websites.

7.      Obligation to provide personal data

While entering into a contract, you must provide the personal data that is necessary to establish, implement and terminate the contract and to satisfy the resulting duties or that Voipfuture must collect due to legal provisions. Without these data no contract with Voipfuture can be concluded.

If we provide you with offers and services on this website that you can voluntarily use, there is no duty to provide your data to us, but without your personal data, you may not be able to use our offers and services.

8.      “Profiling” and automated decision-making

We do not use fully automated decision-making pursuant to Art. 22 GDPR. Voipfuture basically does not use “profiling”. If we use it in individual cases, we will inform you about this separately, if it is required by law and – if necessary – obtain your prior consent.

9.      Sources of your personal data

We use data that we receive from you and that results from our interaction.

Data processing for the provision of the website and the creation of log files

By default, when you visit our website, our web servers obtain and collect the name of your Internet service provider, your IP address, the website from which you are visiting us, the websites you visit on our website, and the date and duration of the visit. This data is stored in the log files of our systems. However, the use of the IP address is limited to the technically necessary extent and is abbreviated and therefore used only anonymously, so that it is not possible to assign the IP address to a user. The data is not merged with personal data.

The legal basis for the temporary storage of data is Art. 6 (1)(f)GDPR.

The temporary storage of the abbreviated IP address by our systems is technically necessary to display the website to your terminal device. Storage in log files is done to ensure the functionality of the website. Data is not being analysed for marketing purposes in this context. For these purposes, we have legitimate interest in processing of data according to Art. 6 (1)(f)GDPR.

The collection of data for the provision of the website and the storage of data in log files is essential for the operation of the website. Therefore, there is no possibility for you as a user to object to such processing.

Data processing in respect of services offered on the website

On our website various services are offered, for the use of which we request personal data from you. In this context, it is always optional for you to provide us with personal data.

1.      Use of our contact and request forms

The website has contact and request forms that can be used to contact us electronically.

To use the contact forms, you must provide mandatory information in the respective input mask (e.g. your e-mail address). This personal data will be sent to a department of our company that is responsible for processing and storing in our systems. At the time of sending your message, the date and time of the entry will be saved. We will obtain your consent for processing of the data during the inquiry process.

The data filled in the input mask will be used exclusively to process your inquiry.

The legal basis for the processing of your personal data is Art. 6 (1)(a)GDPR.

The data will be erased as soon as the communication process is completed.

You have the right withdraw your consent to the processing of personal data at any time to by sending an e-mail to privacy@voipfuture.com. In this case, all personal data stored as part of the contact will be deleted with effect for the future.

2.      Use of Voipfuture info service offers

On the website we may offer the possibility to register for Voipfuture info services such as news letters free of charge.

When you register for such info service offers and give your corresponding consent, you will receive advertising and information (e.g. newsletter, invitations to trade fairs and events, information about products, services, offers and promotions including opinion polls and company news) from Voipfuture, for example, by e-mail, telephone, and/or instant messenger services, such as WhatsApp, to the contacts provided by you when registering for the info service offers via an input mask. In order to use the info services, you need to provide your e-mail address and other information, such as: name, company and telephone number. This data is being collected to send you the advertising and information. For this purpose, we may also engage third parties (service providers) with whom we have a data processing agreement, and transfer your data to any of these third parties. After submitting the registration form, you will receive from us a confirmation e-mail to the e-mail address you provided. The registration will only take effect if you confirm it by clicking on the link in the e-mail.

The legal basis for the processing of your personal data after registration is Art. 6 (1)(a)GDPR.

The data will be erased as soon as it is no longer necessary for the purposes of its collection. Therefore, the data will be stored as long as the registration for the info service is active. You have the right to withdraw your consent to the processing of the personal data at any time by sending an e-mail to unsubscribe@voipfuture.com or by clicking the “unsubscribe” link in received messages, with effect for the future, thereby deregistering from the info service. In this case, all personal data stored for communication will be erased. The withdrawal of consent does not affect the lawfulness of processing based on this consent before its withdrawal.

Use of cookies

We use cookies to enable you to make the best possible use of the website. Cookies are text files that are stored in the Internet browser or saved by the Internet browser on the terminal device of the user. If you visit our website, a cookie can be stored on your device. This cookie contains a characteristic string that allows clear identification of the browser when the website is accessed again.

In the following, we provide you with general information about the use of cookies on our website and the associated processing of personal data. For further information on specifically used cookies, please refer to the details provided in the Privacy Settings dialogue.

We use cookies to make our website more user-friendly. Some elements of our website require the requesting browser to be identified even after a page break.

In addition, we use cookies on our website to allow the analysis of the user’s surfing behaviour.

When visiting our website the user is informed about the use of cookies and referred to this privacy policy.

The purpose of using technically necessary cookies is to simplify the use of our website for the users. Some features of our website cannot be offered without the use of cookies. It is necessary that the browser is recognised even after a page break. The user data collected through the technically necessary cookies will not be used to create user profiles. Further information can be found in the Privacy Settings dialogue.

Analysis cookies are used to improve the quality of our website and its content. Analysis cookies show us how the website is used, so that we can constantly optimise our offer. Further information can be found in the Privacy Settings dialogue.

The legal basis for the processing of personal data using cookies is Art. 6(1)(f)GDPR.

Cookies are stored on the terminal device of the user and transferred from it to our website. Therefore, as user, you have full control over the use of cookies. You can disable or restrict the transmission of cookies by changing the settings in your Internet browser. Already saved cookies can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it may not be possible to use all features on the website.

In addition you can view your Privacy Settings History and Revoke Your Consent.

What are your data protection rights?

Voipfuture would like to make sure you are fully aware of all of your data protection rights. If your personal data is being processed by us, you are the data subject pursuant to the GDPR and you have the following rights:

The right to access (Art. 15 GDPR) – You have the right to request Voipfuture for copies of your personal data. We may charge you a small fee for this service.

The right to rectification (Art. 16 GDPR) – You have the right to request that Voipfuture correct any information you believe is inaccurate. You also have the right to request Voipfuture to complete the information you believe is incomplete.

The right to erasure (Art. 17 GDPR) – You have the right to request that Voipfuture erase your personal data, under certain conditions.

The right to restrict processing (Art. 18 GDPR) – You have the right to request that Voipfuture restrict the processing of your personal data, under certain conditions.

The right to object to processing (Art. 21 GDPR) – You have the right to object to Voipfuture’s processing of your personal data, under certain conditions.

The right to data portability (Art. 20 GDPR) – You have the right to request that Voipfuture transfers the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via the communication channels listed below.

Privacy policies of other websites

The Voipfuture website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Voipfuture regularly reviews its privacy policy and places any updates on this web page. This privacy policy was last updated on 2022-03-30.

How to contact us

If you have any questions about Voipfuture’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Voipfuture GmbH

Data Security Officer

Dr. Michael Wallbaum

Wendenstr. 4

20097 Hamburg – Germany

Email: privacy@voipfuture.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Voipfuture has not addressed your concern in a satisfactory manner, you may contact the data protection authorities. Information on the data protection authorities in the European Union can be found here.

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