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Media KPIs

Voipfuture developed a set of six media KPIs for next-generation voice services.

Voipfuture’s atomic quality units allow to analyze and understand media plane quality. These units are aggregated to different levels and provide different perspectives – each with their own focus:

  • Service Perspective: Focused view on the media quality of the service in terms of the customer experience
  • Network Perspective: Focus on the technical quality of service or network transport performance
  • Session Perspective: Focus on quality for entire streams indicating distribution of quality across call sessions
  • Volume Perspective: Focus on quality per minute (relying on time slices) indicating overall quality of the observed traffic
  • Mid-point Perspective: Focused view on the quality at specific points in the network, e.g. at network boundaries
  • Call Perspective: Focused view on the end-to-end-quality as perceived by the calling parties


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, Owner: (Registered business address: Germany), would like to process personal data with external services. This is not necessary for using the website, but allows me to interact even more closely with them. If desired, please make a choice: