Qrystal

Voipfuture’s Qrystal is a passive mid-point monitoring solution providing communication service providers (CSPs) full control over their voice service quality by

• Providing deep insights into the Media (RTP) and Control Plane (SIP) traffic
• Combining powerful analytics and reporting capabilities
• Covering all use cases of voice quality assurance, including troubleshooting, network performance optimization, IP interconnection monitoring & VoLTE/VoWifi monitoring

Qrystal is highly scalable and consists of distributed Qrystal Probes and the central Qrystal Manager. It is applicable to all standard VoIP services, including VoLTE, VoWifi, IMS, IPX, NGN, and enterprise services.

Voice Quality Monitoring

Voipfuture’s mission is enabling premium voice service quality. Voice over IP is arguably the most demanding IP-based service and service providers must ensure flawless operation to maintain a high level of customer satisfaction. At the same time service operations must be highly efficient to keep costs under control.

Voipfuture’s products generate and process voice quality data by passively monitoring SIP and RTP traffic of all monitored VoIP calls. The voice analytics go far beyond plain protocol decoding provided by other solutions.

• Customer-focus – Voipfuture solutions have a strong focus on the actual user experience and provide deep insights through actionable timeslicing KPIs.
• Efficient operations – All traffic is automatically analysed in real-time and intelligent indicators highlight any detected SIP and RTP impairments
• Proven and scalable – Voipfuture solutions are deployed in many different VoIP networks around the world, ranging from large tier-1 voice service providers downs to small enterprises.

Voipfuture’s secret is technology that provides the detail for efficient operations as well as a bird’s eye view of the same data for management.

Qlear

We created Voipfuture Qlear to ensure that Communication Service Providers can actually profit from their enterprise VoIP service offerings. Qlear covers the entire customer lifecycle and applies to

• Pre-qualification
• Onboarding
• Incident management
• 24/7 service performance monitoring of enterprise customers

All in one solution.

Why Qlear?

• Eliminate the costly need for sending service engineers to customer sites
• Close the visibility gap behind customer access networks
• Quickly identify problem sources and avoid the blame game with customers
• Reliably analyze “ready for service” conditions
• Tightly integrates with Qrystal and provides a full end-to-end view

VoLTE

VoLTE and VoWifi promise superior user experience not the least by enabling high-quality codecs, such as EVS.

Yet, the radio interface is a potential source of unstable user experience caused by

• Moving end devices
• Unstable radio conditions
• Changing codec modes / bitrates

Keeping control of the user experience requires to look at every single SIP and RTP packet. Conventional approaches, especially to media monitoring, won’t help anymore.

Technology

Voipfuture’s market-leading Dual Visibility provides deep insights into the VoIP signaling and media plane. This combination provides superior insights into the real user experience unmatched by other solutions.

Comprehensive user experience info by

• Monitoring SIP signaling to control connectivity
• Monitoring RTP media in detail to control the in-call user experience

The foundation is Voipfuture’s patented RTP monitoring and SIP/RTP correlation technology which is built into Qrystal and all Voipfuture products.

Qrystal’s RTP monitoring technology slices all RTP media streams into 5 second segments to generate quality data records, that summarize each segment.