Google Cloud voice services: how do you ensure visibility?
Communication service providers are increasingly adopting public cloud infrastructure, such as Google Cloud, for their core voice services. This is motivated by several factors. Firstly, utilizing public cloud services allows them to scale operations quickly and efficiently. With cloud platforms offering flexible and on-demand resources, service providers can easily expand their capacity to handle increasing […]
CCaaS Providers: Don’t Let Poor Call Quality Drive Away Clients and Affect Your Bottom Line
In recent years, an intriguing trend has emerged within the business world, with companies increasingly embracing Contact Center as a Service (CCaaS) at an unprecedented rate. According to Fortune Business Insights, the global Contact Center as a Service Market will reach $15.07 billion by 2029, with a CAGR of 17.5%. CCaaS, a cloud-based service that […]
Voice Monitoring in 2023: 7 Best Practices You Need to Know
“The horse does not eat cucumber salad.” This was one of the nonsense messages Philipp Reis—one of the pioneers in speech transmission—used to demonstrate the capabilities of his “Telephone” apparatus in the 1860s. The message was most likely hardly audible at the other end, yet the technology evolved and became a modern standard of communication. […]
A Crazy Story of a Dialing Platform We Can All Learn From
In recent years, the FCC has become increasingly hard-line when it comes to robocalls and protecting people from unwanted telemarketing. In November 2022, communications carrier Global UC was put out of business for failing to fix its Robocall Mitigation Database Certification, with the FCC stating: “All intermediate providers and terminating voice service providers must cease […]
6 Things to Consider When Choosing a Voice Monitoring and Analytics Solution
It has never been more important to deliver great service than it is these days. Customers now expect technology to work without a hitch, all the time. It only takes one or two bad experiences, and before you know it, they’ve moved on to a competitor. This is especially true in the telecom industry, which […]
Telecom industry trends for 2023: Here’s what’s coming our way
As we finish another lap around the sun, it is time to look ahead and consider what to expect from 2023. Identifying the trends that shape the telecom industry helps service providers develop their future plans and get a head start on the competition. From the integration of new technologies and expanding digital transformation projects […]
Why telcos must think beyond VoLTE roaming and consider VoLTE monitoring
With the planned shutdown of 2G and 3G networks, the telco industry has a strong motivation to focus on Voice over LTE (VoLTE) services and the extension of its use to inbound and outbound international roamers. But why? Because with VoLTE roaming, users can make voice calls over the 4G LTE network wherever they happen […]
Why long call durations don’t mean happy users
This article explains, in great detail, why call duration can no longer demonstrate the quality of VoIP calls and suggest alternative metrics.
How to ensure visibility when transmitting voice services to AWS
In our new post-pandemic world, where many people work remotely, voice services are considered to be significant across all industries by allowing real-time communications. Therefore, we witness a major growth in cloud voice services and unified communications as a service (UCaaS). Amazon web Services is now considered to be a popular delivering voice infrastructure. Customer […]
How to apply ML/AI to telco data – best practices shared
This article takes a deep look at AI/ML in telecommunication, focusing on the particularities in telco data. It discusses both opportunities and challenges to be aware of