Voipfuture and AWS showcase AI/ML for communication service providers

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Press Release

Voipfuture and AWS showcase AI/ML for communication service providers

Hamburg, Germany – June 29th 2021

Voipfuture Qrystal and AWS Lookout delivered convincing results in a first joint trial
Showcase will be demonstrated at MWC Barcelona 2021

Voipfuture and Amazon Web Services (AWS) enable Communication Service Providers to benefit from artificial intelligence (AI) and machine-learning (ML) for 5G voice services in the AWS cloud. Qrystal’s deep data on voice service performance and Amazon Lookout proved to make a perfect match. The demonstrator showed how quickly anomalies and their root causes can be found. This illustrates the potential of automated service management based on AI/ML models trained with accurate and reliable data.

Voipfuture Qrystal delivers accurate service performance and user experience data to all CSP stakeholders

  • Deep analysis of SIP and RTP traffic, with high temporal detail and automatic detection of call drops, silent calls and many other impairments, for effective and efficient operations,
  • Aggregate data on trunks, routes, eNBs, interconnections and other relevant entities enabling trending, alarming and benchmarking for performance optimization teams,
  • Unique key performance indicators, e.g. for in-call user experience, used by sales/marketing teams to attract and retain customers, e.g. through self-service portals

This data forms the foundation for service automation based on AI/ML.

Amazon Lookout for Metrics uses machine learning (ML) to automatically detect and diagnose anomalies (i.e. outliers from the norm) in business and operational data. Lookout makes it easy to diagnose detected anomalies related to the same event and sending an alert that includes a summary of the potential root cause. It also ranks anomalies in order of severity so that you can prioritize your attention to what matters the most to your business.

Having worked closely together with the AWS Telco Network Transformation team Dr. Michael Wallbaum, Director Product Marketing at Voipfuture says: “I’m really excited to see our data in action. For over a decade operations and performance management teams have successfully used Qrystal for their daily work, but using Qrystal’s data to train AI/ML models is taking it to a whole new level. We soon hope to see first examples of automated service management powered by Qrystal and AWS AI/ML services.”

 

About Voipfuture

Voipfuture is a premium voice quality monitoring vendor developing unique technology for assessing, aggregating, analyzing, and visualizing voice quality information. Voipfuture products offer a precise view on media and control plane to communication service providers, wholesalers and enterprises. Since its launch, Voipfuture has been at the forefront of voice quality monitoring and continues to redefine Voice over IP by connecting their customers’ view on service quality with high resolution user experience.

 

 

More about Voipfuture Qrystal for AWS

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Press Contacts

Voipfuture

Carsten Niepmann

cniepmann@voipfuture.com

Voipfuture proudly announces participation in Mobile World Congress 2021 as part of the AWS Virtual Village

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Press Release

Voipfuture proudly announces participation in Mobile World Congress 2021 as part of the AWS Virtual Village

Hamburg, Germany – June 10th 2021

  • The annual MWC Barcelona is one of the most influential events of the communications industry. This year it will take place from June 28th to July 1st 2021
  • Voipfuture was invited by Amazon Web Services (AWS) to the AWS Virtual Village to showcase 5G voice monitoring and AI/ML applications in the cloud

Voipfuture is proud to announce participation in the Mobile World Congress 2021. Voipfuture was selected by AWS to showcase 5G voice analytics at the AWS Virtual Village.

During the MWC Barcelona AWS will provide a deep dive into the latest strategic thinking, innovative approaches, and use cases that are accelerating business outcomes for telecom operators and the consumers and enterprises that depend on their digital services. The AWS Virtual Village will show how AWS enables communication service providers to transform and offer an unlimited range of new services based on 5G networks and beyond. The AWS Virtual Village will feature interactive demo showcases, spotlight sessions and a Partner Showcase area.

Voipfuture contributes to Amazon’s vision of reinventing communications and was invited by AWS to join the Partner Showcase. Voipfuture’s Qrystal for AWS is the carrier-grade, vendor-agnostic solution for VoIP service monitoring and analytics in the cloud.  Qrystal for AWS provides reliable and accurate performance data for voice service providers. It addresses the need for operational efficiency and helps to ensure that service quality meets customer expectations. Qrystal provides control over voice quality and reduces costs by shortening the time-to-fix by up to 80% through automatic root cause detection, timeslicing and behavioral analysis of users matching the actual customer experience. Qrystal data together with Amazon’s artificial intelligence and machine learning services paves the way to reliable and efficient service automation for 5G networks. As part of Amazon’s Partner Showcase, Voipfuture will demonstrate Qrystal’s benefits to mobile network operators and the integration with AWS AI/ML services.

“I am excited to showcase our capabilities as part of the AWS Virtual Village. Qrystal for AWS is a strategic product line for Voipfuture. Qrystal will help CSPs migrating to AWS to increase their operational efficiency and reduce costs by shortening the time-to-fix by up to 80%“, said Leor Penn, VP Sales at Voipfuture.

The MWC Barcelona, is the world’s most influential exhibition for the communications industry. After last year’s cancellation, the Mobile World Congress 2021 will take place between the 28th of June and 1st of July in hybrid form. Attendees can visit the MWC Barcelona in-person or virtually.

 

About Voipfuture

Voipfuture is a premium voice quality monitoring vendor developing unique technology for assessing, aggregating, analyzing, and visualizing voice quality information. Voipfuture products offer a precise view on media and control plane to communication service providers, wholesalers and enterprises. Since its launch, Voipfuture has been at the forefront of voice quality monitoring and continues to redefine Voice over IP by connecting their customers’ view on service quality with high resolution user experience.

 

More about Voipfuture Qrystal for AWS

More about Voipfuture

Press Contacts

Voipfuture

Carsten Niepmann

cniepmann@voipfuture.com

ETSI publishes TR 103 639 – a new standard for Timeslicing KPIs for RTP

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Press Release

Voipfuture: ETSI publishes TR 103 639 – a new standard for Timeslicing KPIs for RTP

Hamburg, Germany – March 24th 2021

ETSI (the European Telecommunications Standards Institute – known for its globally adopted mobile communication standards like UMTS, LTE or TETRA) has published a new technical report on media KPIs for voice communications. The standard released by ETSI in March 18, 2021, sets out a framework for Timeslicing KPIs for RTP based speech transmission.

The technical report (TR) is the result of collaboration between tier-1 telco providers supported by government agencies and industry partners such as Voipfuture.

It is the first standard that defines meaningful service performance KPIs for the media plane, thus complementing the widely used SIP signaling KPIs defined in RFC 6076.

The issues of volatility in speech transmission performance and varying call durations lead to some drawbacks like loss of temporal detail, lack of comparability and problematic aggregation. They are addressed by timeslicing measurement methods, which analyse RTP flow characteristics for fixed time segments.

Such timeslicing methods generate metrics that allow to calculate speech transmission KPIs based on media volume. Annex A of TR 103 639 defines a set of KPIs (i.e. the Good Minute Ratio, GMR) as an industry standard. These KPIs offer a Bird’s Eye View on Voice Service Performance.

Download full version of TR 103 639

Voipfuture

Press contacts

Carsten Niepmann

Marketing

+49 1723933135

cniepmann@voipfuture.com

 

Dr. Michael Wallbaum

Product

+49 40 688 900 100

mwallbaum@voipfuture.com