Qrystal for AWS –Voice Service Analytics

Favicon_v_voipfuture

September 1, 2021

Qrystal for AWS –Voice Service Analytics

Offering Contact Center voice solutions in AWS? Then join us for a live demo of Qrystal for AWS.

We will show you how Qrystal for AWS ensures premium voice service performance in the cloud – backed up by customer cases.

Experience the deep insights provided by Qrystal, optimizing your operational efficiency, speeding up root cause analysis and giving you full control over your voice service. Learn how Qrystal has proven to be an essential tool for our contact center customers.

Qrystal turns customer complaints into compliments.

Show me more: https://lnkd.in/e2KkyMK5
More about Qrystal for AWS: https://lnkd.in/edf4ku7

#telecommunications #telco #AWS #AmazonWebServices #cloud #CCaaS #UCaaS #ContactCenter #CallCenter #Voipfuture #Qrystal

Migrating VoLTE subscribers to a new vIMS

Favicon_v_voipfuture

August 17, 2021

Migrating VoLTE subscribers to a new vIMS

Call drops fuel VoLTE subscriber anger. Migrating your customers to a new virtual IMS demonstrates the need for accurate data.

An MNO is migrating VoLTE subscribers to a new virtual IMS in a private cloud. In the process, the number of subscribers complaining about dropped calls rose significantly. Among them VIPs with direct access to management. The problem is escalated.

The new IMS vendor claims a very low amount of dropped calls (0.1%) which is not reflecting the amount of opened tickets and even lower than the dropped call ratio (DCR) of the old IMS platform.

Voipfuture data shows: the actual DCR is around 0.4 percent and in-line with subscriber complaints. Now the new IMS vendors is tasked with resolving the issue.

Follow the link below for more findings from troubleshooting this network
https://lnkd.in/eqJTPAPq

#telecommunications #telco #cloud #VoLTE #virtualIMS

Single sided calls in the VoLTE core

Favicon_v_voipfuture

July 13, 2021

Single sided calls in the VoLTE core

When your VoLTE subscriber places a call and doesn’t hear the other party, his next call will be to complain. This week we helped one of our tier-1 mobile SP to troubleshoot a series of single sided calls in a matter of minutes avoiding further escalations. Read below how:

 

One of our large mobile service providers replaced legacy 4G core with a new Mavenir virtual VoLTE core. While migrating subscribers there was large increase of end customer complaints about single-sided and silent calls.

Luckily, the SP was able to detect the root cause in matter of minutes using Voipfuture Qrystal.

In the below, the B-party was not able to hear the A-party. The reason is that the RTP flow from A-Party to B-Party is missing between the P-CSCF and the VoWifi UE. The RTP flow was present in the IMS network between the MGW and the P-CSCF, but was stopped in the new virtual VoLTE core. This troubleshooting is possible when the RTP Media on the VoLTE core is monitored on the access and IMS side.

 

Voipfuture and AWS showcase AI/ML for communication service providers

Favicon_v_voipfuture

Press Release

Voipfuture and AWS showcase AI/ML for communication service providers

Hamburg, Germany – June 29th 2021

Voipfuture Qrystal and AWS Lookout delivered convincing results in a first joint trial
Showcase will be demonstrated at MWC Barcelona 2021

Voipfuture and Amazon Web Services (AWS) enable Communication Service Providers to benefit from artificial intelligence (AI) and machine-learning (ML) for 5G voice services in the AWS cloud. Qrystal’s deep data on voice service performance and Amazon Lookout proved to make a perfect match. The demonstrator showed how quickly anomalies and their root causes can be found. This illustrates the potential of automated service management based on AI/ML models trained with accurate and reliable data.

Voipfuture Qrystal delivers accurate service performance and user experience data to all CSP stakeholders

  • Deep analysis of SIP and RTP traffic, with high temporal detail and automatic detection of call drops, silent calls and many other impairments, for effective and efficient operations,
  • Aggregate data on trunks, routes, eNBs, interconnections and other relevant entities enabling trending, alarming and benchmarking for performance optimization teams,
  • Unique key performance indicators, e.g. for in-call user experience, used by sales/marketing teams to attract and retain customers, e.g. through self-service portals

This data forms the foundation for service automation based on AI/ML.

Amazon Lookout for Metrics uses machine learning (ML) to automatically detect and diagnose anomalies (i.e. outliers from the norm) in business and operational data. Lookout makes it easy to diagnose detected anomalies related to the same event and sending an alert that includes a summary of the potential root cause. It also ranks anomalies in order of severity so that you can prioritize your attention to what matters the most to your business.

Having worked closely together with the AWS Telco Network Transformation team Dr. Michael Wallbaum, Director Product Marketing at Voipfuture says: “I’m really excited to see our data in action. For over a decade operations and performance management teams have successfully used Qrystal for their daily work, but using Qrystal’s data to train AI/ML models is taking it to a whole new level. We soon hope to see first examples of automated service management powered by Qrystal and AWS AI/ML services.”

 

About Voipfuture

Voipfuture is a premium voice quality monitoring vendor developing unique technology for assessing, aggregating, analyzing, and visualizing voice quality information. Voipfuture products offer a precise view on media and control plane to communication service providers, wholesalers and enterprises. Since its launch, Voipfuture has been at the forefront of voice quality monitoring and continues to redefine Voice over IP by connecting their customers’ view on service quality with high resolution user experience.

 

 

More about Voipfuture Qrystal for AWS

More about Voipfuture

Press Contacts

Voipfuture

Carsten Niepmann

cniepmann@voipfuture.com

Voipfuture proudly announces participation in Mobile World Congress 2021 as part of the AWS Virtual Village

Favicon_v_voipfuture

Press Release

Voipfuture proudly announces participation in Mobile World Congress 2021 as part of the AWS Virtual Village

Hamburg, Germany – June 10th 2021

  • The annual MWC Barcelona is one of the most influential events of the communications industry. This year it will take place from June 28th to July 1st 2021
  • Voipfuture was invited by Amazon Web Services (AWS) to the AWS Virtual Village to showcase 5G voice monitoring and AI/ML applications in the cloud

Voipfuture is proud to announce participation in the Mobile World Congress 2021. Voipfuture was selected by AWS to showcase 5G voice analytics at the AWS Virtual Village.

During the MWC Barcelona AWS will provide a deep dive into the latest strategic thinking, innovative approaches, and use cases that are accelerating business outcomes for telecom operators and the consumers and enterprises that depend on their digital services. The AWS Virtual Village will show how AWS enables communication service providers to transform and offer an unlimited range of new services based on 5G networks and beyond. The AWS Virtual Village will feature interactive demo showcases, spotlight sessions and a Partner Showcase area.

Voipfuture contributes to Amazon’s vision of reinventing communications and was invited by AWS to join the Partner Showcase. Voipfuture’s Qrystal for AWS is the carrier-grade, vendor-agnostic solution for VoIP service monitoring and analytics in the cloud.  Qrystal for AWS provides reliable and accurate performance data for voice service providers. It addresses the need for operational efficiency and helps to ensure that service quality meets customer expectations. Qrystal provides control over voice quality and reduces costs by shortening the time-to-fix by up to 80% through automatic root cause detection, timeslicing and behavioral analysis of users matching the actual customer experience. Qrystal data together with Amazon’s artificial intelligence and machine learning services paves the way to reliable and efficient service automation for 5G networks. As part of Amazon’s Partner Showcase, Voipfuture will demonstrate Qrystal’s benefits to mobile network operators and the integration with AWS AI/ML services.

“I am excited to showcase our capabilities as part of the AWS Virtual Village. Qrystal for AWS is a strategic product line for Voipfuture. Qrystal will help CSPs migrating to AWS to increase their operational efficiency and reduce costs by shortening the time-to-fix by up to 80%“, said Leor Penn, VP Sales at Voipfuture.

The MWC Barcelona, is the world’s most influential exhibition for the communications industry. After last year’s cancellation, the Mobile World Congress 2021 will take place between the 28th of June and 1st of July in hybrid form. Attendees can visit the MWC Barcelona in-person or virtually.

 

About Voipfuture

Voipfuture is a premium voice quality monitoring vendor developing unique technology for assessing, aggregating, analyzing, and visualizing voice quality information. Voipfuture products offer a precise view on media and control plane to communication service providers, wholesalers and enterprises. Since its launch, Voipfuture has been at the forefront of voice quality monitoring and continues to redefine Voice over IP by connecting their customers’ view on service quality with high resolution user experience.

 

More about Voipfuture Qrystal for AWS

More about Voipfuture

Press Contacts

Voipfuture

Carsten Niepmann

cniepmann@voipfuture.com