Managed Service Providers

Managed Service Providers (MSPs) benefit from VoIP as it greatly simplifies operations and provisioning of new customers in addition to creating new business opportunities. Yet, sharing one network between many communication services bears substantial risk – particularly if multiple service providers and a customer share responsibilities. Identifying the root cause of voice quality degradations or at least the responsible stakeholder is a complex task. It may even be difficult to notice service quality issues at all without the support from users of a communication service. To avoid the blame game and to come up to customer expectations MSPs must know about the voice service quality and the root cause of problems.

The Solution

The VOIPFUTURE solution provides all the high-value information necessary to successfully manage communication services. In particular, the solution enables managed service providers to document the service quality based on the quality of single call minutes, identify and locate problem causes, see network and service policy violations and to enhance their service quality management solutions with VOIPFUTURE’s detailed and reliable voice quality information. The provided information is crucial for the successful operation of managed voice services, ensuring excellent customer experience as well as flawless network performance. The ability to determine responsibilities in shared infrastructure and interconnection scenarios dramatically reduces the complexity of service quality managed and gives MSPs a competitive advantage.

RTP Monitoring For Effective Managed Services

The VOIPFUTURE solution is highly scalable and adapts to the monitoring requirements of a wide range of customer types. The available RTP Monitoring Probes cover enterprise branch office deployments with Fast Ethernet links up to multiple 10 GbE links in carrier environments. The probes pre-process the monitored data and transfer it to the Application Manager for correlation and calculation of KPIs. The Application Manager also provides the interfaces to network management systems, customer care applications and customer experience management systems, ensuring that voice quality data can be integrated at different levels of a service quality management solution.

Essentially, the VOIPFUTURE solution allows MSP to raise customer satisfaction while dramatically reducing OPEX and churn.