Overview

Communication service providers (CSPs) and their customers need management solutions that consider the special characteristics of VoIP. High quality VoIP connections demand a constant and steady stream of RTP packets. Call quality of IP-based telephony is far more likely to vary than TDM quality even if quality of service (QoS) mechanisms have been implemented. The network equipment, user devices, their software and configurations as well as changing traffic loads on shared IP links comprise highly dynamic sources of voice quality impairments.

Consequently, CSPs and their customers must ensure the optimal performance of their IP networks. VOIPFUTURE provides a dedicated solution to Network Performance Management for VoIP services that emables effective VoIP Troubleshooting, Network Health Checks and Network Optimization. The unique VOIPFUTURE technology supports these applications trough its rich metric based on detailed measurements and diagnostic intelligence.

Such information is essential to improve network performance. Equally important is the analysis and verification of the service quality itself, i.e. of the actual user experience. The VOIPFUTURE system enables true VoIP Customer Experience Management based on the most powerful VoIP metric on the market. The solution addresses customer care applications as well as inter-provider peering and Customer SLA monitoring.

VOIPFUTURE offers a comprehensive solution to VoIP quality monitoring that covers the network-level transport performance as well as the service quality and user experience. In particular, the VOIPFUTURE system:

• evaluates the voice quality of streams at dedicated points in the network,
•  is able to identify the root causes of many typical VoIP problems trough its patented pattern matching technology and
• detects quality loss on network links by comparing data from multiple probes along the transmission path.

All metric data, KPIs and analysis results are available through the VOIPFUTURE Application Manager. Its open interfaces facilitate a tight integration with market-leading OSS and BSS systems.

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