Enterprises

Enterprises and public agencies introducing VoIP seldom encounter voice quality issues with site-internal calls as modern LANs provide far more bandwidth than required. Voice quality impairments mainly occur at the border to wide area networks and at the interconnection points to communication service providers (CSPs).

VoIP is a vulnerable service, which easily suffers from the dynamic nature of IP networks. However, most CSPs don’t know the voice quality they provide und unintentionally rely on their customers to report problems. Resolving VoIP issues with site interconnections and SIP trunks can thus become time-consuming and expensive. The complexity of identifying responsibilities and root causes is further increased in the presence of managed service providers that share one IP infrastructure to deliver different services. Even in times of Unified Communications, with many channels available, the telephone service is still the most important means of communication.  Bad voice quality is embarrassing when communicating with customers and business partners. It is inacceptable for call centers where the primary business objective is talking to customers. For enterprises it is thus essential to permanently evaluate and analyze the call quality provided by the CSP as well as the own network performance.

The Solution

VOIPFUTURE’s passive RTP Monitoring solution is a must-have for enterprises to keep their CPCs and voice services under control. VOIPFUTURE enables enterprises to provide detailed documentation of the voice quality of each individual call, proactively optimize their network, quickly identify the root causes of problems and to pinpoint responsibilities in shared infrastructure and interconnection scenarios. These capabilities are critical to the successful management and operation of any enterprise VoIP service. The unique VOIPFUTURE KPIs enable enterprises to verify and document the quality of experience of its users, thus putting them on a par with their CSPs. In addition, enterprises use the information as valuable input to network troubleshooting and for continuous network optimization.

RTP Monitoring For Large Enterprises

The VOIPFUTURE solution perfectly matches the VoIP monitoring requirements of large enterprise IP networks. The available RTP Monitoring Probes scale from branch office deployments up to monitoring of data centers and central aggregation points with 1 GbE and 10 GbE links. The probes pre-process the monitored data and transfer it to the Application Manager for correlation and calculation of KPIs. VOIPFUTURE’s highly cost-effective RTP Monitoring Probes and Application Managers use standard server hardware making them simple to integrate, maintain and operate.
The VOIPFUTURE solution provides enterprises and public agencies with complete control over their CSPs and the quality of their VoIP service.